Frequently Asked Questions

The cleaning process typically takes 20-30 minutes per room, depending on the size and condition of the carpet. For an average 3-bedroom home, expect 2-3 hours total. This includes setup, cleaning, and final inspection. We'll provide a more accurate time estimate when we assess your specific needs.

With our professional truck-mounted equipment and speed-drying techniques, most carpets are dry within 2-4 hours. Factors affecting drying time include humidity, air circulation, carpet thickness, and soil level. We place air movers to accelerate the process and provide tips to help carpets dry faster.

Yes, absolutely. We use eco-friendly, biodegradable cleaning solutions that are safe for children, pets, and the environment. Our products are non-toxic and leave no harmful residues. Once carpets are dry, it's completely safe for your family and pets to resume normal activities.

We recommend professional cleaning every 12-18 months for average households. High-traffic homes with children or pets may benefit from cleaning every 6-12 months. Commercial spaces typically need cleaning every 3-6 months. Regular professional cleaning extends carpet life and maintains a healthy indoor environment.

We move lightweight furniture such as chairs, coffee tables, and small items at no extra charge. For heavy furniture like sofas, beds, and entertainment centers, we clean around them and place protective tabs underneath. If you need heavy furniture moved, please let us know in advance so we can discuss options.

While we have excellent success with most stains, we cannot promise complete removal of all stains. Factors like stain age, type, previous treatment attempts, and carpet fiber affect results. We use professional-grade spot removers and techniques, and we'll always give you an honest assessment of what to expect.

We accept cash, checks, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is due upon completion of service. For commercial accounts, we can arrange net-30 payment terms with approved credit.

Yes, we provide 24/7 emergency cleaning services for situations like water damage, flooding, or urgent stain removal. Emergency services include rapid response, water extraction, and immediate cleaning to prevent permanent damage. Emergency service rates apply for after-hours calls.

Please vacuum thoroughly before our arrival and remove small items from carpeted areas. We'll handle moving lightweight furniture. Ensure clear access to your home and the areas to be cleaned. If you have pets, please secure them in a safe area during the cleaning process.

Yes, AFC Carpet Services is fully licensed and insured. We carry comprehensive liability insurance and workers' compensation coverage for your protection and peace of mind. Our technicians are trained professionals who follow industry best practices and safety protocols.

We serve Baltimore, Annapolis, Columbia, Towson, Glen Burnie, Ellicott City, Catonsville, Severna Park, and surrounding Maryland communities. Our service area extends approximately 25 miles from our base location. Contact us to confirm service availability in your specific area.

Yes, we specialize in area rug cleaning including Persian, Oriental, and antique rugs. We also clean upholstery including sofas, chairs, and fabric furniture. For delicate rugs, we offer pickup and delivery service to our facility for specialized hand-washing and restoration.