Refund Policy

Our Satisfaction Commitment

At AFC Carpet Services, your satisfaction is our top priority. We stand behind the quality of our work and are committed to ensuring you are completely happy with our carpet cleaning services. This policy outlines our approach to customer satisfaction and the circumstances under which refunds may be provided.

Service Satisfaction Process

If you are not satisfied with our service, we follow this process:

Refund Eligibility

Refunds may be considered in the following circumstances:

• Service was not performed as agreed upon
• Significant damage occurred due to our negligence
• We are unable to resolve legitimate service concerns after reasonable attempts
• Service was cancelled by us due to unforeseen circumstances
• Payment was processed in error

Refund Limitations

Refunds are not available in the following situations:

• Customer dissatisfaction with results that are within normal industry standards
• Pre-existing carpet damage that becomes more visible after cleaning
• Stains that cannot be removed due to their age, type, or previous treatment
• Color bleeding or dye transfer from carpet manufacturing defects
• Customer cancellation less than 24 hours before scheduled service
• Damage caused by customer negligence or failure to follow care instructions
• Normal carpet wear and tear revealed after cleaning

Refund Process

When a refund is approved, the following process applies:

Partial Refunds

In some cases, partial refunds may be appropriate when:

• Only a portion of the service was unsatisfactory
• Some areas were cleaned successfully while others had issues
• Additional services were performed but the primary service met expectations

Partial refund amounts will be determined based on the specific circumstances and the portion of service affected.

Emergency Service Refunds

For emergency cleaning services, special considerations apply:

• Emergency service calls are non-refundable due to immediate response requirements
• If emergency cleaning is unsuccessful, we will work with you on alternative solutions
• Additional cleaning attempts may be provided at reduced rates

Commercial Account Refunds

For commercial cleaning accounts:

• Refund policies may be customized based on service agreements
• Regular maintenance accounts receive priority resolution for any issues
• Credit toward future services may be offered as an alternative to cash refunds

Dispute Resolution

If you disagree with our refund decision:

• You may request a second assessment by our senior technician
• We encourage open communication to find mutually acceptable solutions
• Third-party mediation may be considered for significant disputes
• All disputes will be handled according to Maryland state law

Prevention and Communication

To minimize the need for refunds, we:

• Provide detailed pre-service assessments and expectations
• Communicate any potential issues before beginning work
• Use professional-grade equipment and proven techniques
• Offer post-service care instructions to maintain results
• Follow up with customers to ensure satisfaction

Contact Us for Refund Requests

To request a refund or discuss service concerns, please contact us immediately:

Policy Updates

This refund policy may be updated periodically to reflect changes in our services or legal requirements. Any changes will be posted on our website with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the updated terms.